Integrated Enterprise Shipping Improves Customer Satisfaction
Posted by Rachel Rodenborg on Wed, Mar 09, 2011 @ 04:52 AM
Last week we talked about how integration improves enterprise shipping throughput, which is true--but did you know that integrated enterprise shipping also improves customer satisfaction?
It does.
How does integrated enterprise shipping improve your customer's satisfaction levels with your product and service?
So glad you asked!
Automated email confirmations. Whether the order was placed over the phone or via ecommerce, your customer wants to know when their order has shipped. When shipping is integrated with your other back-end business systems, you can easily configure your shipping system to automatically send out those confirmation emails. Customers know when their order shipped and your shipper didn't have to send the email.
Tracking numbers, baby. Your customers not only want to know when their order shipped, but how it shipped and the tracking information associated with the shipment. Integrated shipping systems automatically feed the appropriate tracking numbers back into the automated confirmation email AND the customer record within the ERP system. Best part? The integrated shipping system matched the tracking numbers to the orders--not one of your shipping or customer service staff.
No more hold music. Doesn't matter how much time you spent choosing the hold music on your customer service line, no one wants to listen to it. Integrating your shipping function with the rest of your back-end business systems means that your customer gets the information she wants (see above) AUTOMATICALLY. This means no more listening to hold music while she waits to speak with a customer service representative.
Ready to learn how you can save up to $50,000 on your shipping activities this year? Check out the on-demand webinar, Seeing (Shipping) is Believing to learn how!
